FAQ

1.  Why Should I sell on ?

is one of the leading e-commerce platform that provide maximum online reach and highest support. We have more than 5 million register customer, 1 million daily page visit and 20 lakh shipments every month to over 500 cities, we turn out to be the strongest partner that helps you to take your product to next level.

2.  Who can Sell?

Anyone planning to start their business by selling their product is welcome. In order to start your business, you need to have following documents:

• GSTIN

• PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)

• GSTIN/TIN Number (not mandatory for few categories)

• Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)

• Minimum of 1 unique products to sell.

3.  How do I Sell?

Follow the below provided points to sell:

• Register yourself at merchant..com

• List the product under your required category

• Once an order is received, pack it and as you mark it as ready to dispatch. Our logistics team will pick up your order and will ship it to the customer.

• As the orders get successfully dispatch, will clear your payment within 7 working days and it will be based on your business tier.

4.  When can I start Selling?

After you have complted the entire verification process and your seller profile is completed, you can start listing and selling your product.

5.  Who decides the price of Products?

As a merchant you will set the price of the product

6.  How will I get paid ?

The payment wil be made direct to your requested bank account through NEFT transaction.

7.  Number of listing required to start the business

You need to have minimum one product/listing to start your selling process in

1.  Who decides the pricing ?

It’s the seller who decides the product cost

2.  What are the charges?

Deduction that are made from Order Item Value (OIV)

• Fixed Charge: Fixed fee Slabs are made according to Order Item Value

• Delivery Fee: Calculated on the basis of product weight and location of delivery

• Commission Fee: Depends upon the category and sub category on order item value

• Collection Fee: Payments are charged on every sale

• GST (applicable on all of the above components)

3.  What are the payment process?

Your entire payment will be made after the dispatch of the product through NEFT transaction (Online Banking)

4.  Within how many days will I get paid?

Your payment will be processed to your provided account number within 7 working days

1.  Who is consider for the delivery of my product?

Our logistic team will pick up your order all you need to do is keep your product packed and ready for dispatch

2.  What step should I follow if my area lacks service?

If you find any restriction, first of all save your details of your pincode and click on the below provided button. As soon as your pincode become serviceable, you will be notified through mail.

3.  How can I manage my orders ?

With the help of our seller dashboard, your work becomes much more easier. Whenever a customer selects your product, we send you an email. After receiving the email, you need to pack the order and keep it ready for dispatch within the time period provided by you and keep us updated through the seller portal. This process will the logistic team to pick the product from you.

1.  What type of protection is offered by , for lost/damaged goods, and fake customers?

has setup protection fund for their seller. You can use this fund through seller dashboard.

2.  Will I get compensation for return damage product?

Yes, you can raise a claim through protection fund. You will be refunded on the basis of case and category. The merchant needs to carry authenticate proofs for the damage product, for better result.

3.  Will I get compensation if the customer has replaced the original product with a different item?

Yes, you can raise a claim through protection fund. You will be refunded on the basis of case and category. The merchant needs to carry authenticate proofs that you have delivered the right product, for better result.

4.  Will I get compensation if the goods are lost or damage during shipment?

Yes, you can raise a claim through protection fund. The refund will entirely depend on the scenario and product.